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Posted on: September 14, 2018

Orange County Officials Encourage Residents to Download Smart911 App

The Orange County Emergency Communications Center announces the new Smart911 mobile app to provide Orange County residents with targeted location-based alerts for weather and other emergencies. Orange County residents and visitors are now able to download the Smart911 app to share and receive information during Hurricane Florence and future events.

The Smart911 app provides enhanced functionality by sending targeted alerts based on the user’s location. Smart911 app users will receive the highest priority National Weather Service alerts and geo-targeted alerts from RAVE based on their real-time location.

Smart911 is the only way community members can create a Safety Profile that displays when they call 9-1-1. Via the Smart911 mobile app, households can create a Safety Profile featuring any information about their household that they wish for 9-1-1 and response teams to have in the event of an emergency. When a Smart911 user makes an emergency call, their Safety Profile automatically displays for the 9-1-1 dispatcher, allowing them to send help faster and more efficiently.

Benefits of the Smart911 app include:
• Orange County can now send RAVE alerts directly to the Smart911 app to reach individuals in a targeted area who have not registered for RAVE alerts yet.
• Residents who have registered to receive RAVE alerts can view alerts via push notification, even when they do not have cell service.
• The Smart911 App automatically displays alerts from the National Weather Service on an interactive map for a more advanced warning.
• Residents who previously did not have home internet access or a computer can now register from their mobile phones.
• Current Smart911 users can access their Safety Profile via the app and easily update their information in real-time.
• Residents can create a Smart911 Safety Profile via the app, which includes verified phone numbers, easily-updatable information for dispatchers, and uploaded photos.

With no charge or fees, there are no limitations to provide this safety service to the community.

Search “Smart911” in your mobile app store or text “Smart911” to 67283 to receive the download link via text message.

For additional information, please contact the Orange County Emergency Communications Center at (540) 672-1234.

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