The Information Technology Department is the underlying core of the county's technology. Every department, employee, partner, or citizen is likely to have interaction with the Information Technology Department. Information Technology is responsible for managing both services and relationships. These services are separated into: General Government, Public Safety, GIS, and Cyber Security.
A Focus on Customer Service
At our core is to deliver exceptional service by providing a timely response, issue resolution, and support.
We strive to log every contact from you into our customer relationship management system. This system allows us to track and keep things from lingering unresolved. To best assist you we triage and monitor tickets by priority. Resolution time is defined as the amount of time between when the ticket is created and when that problem is actually resolved.
Make a Support Request
The most efficient way to reach us is via email. The email is: firstname.lastname@example.org
Support tickets can be entered at anytime 24/7. Please provide detailed information on the issue, and any screenshots if applicable. Please only submit one issue per ticket. This email alerts the entire IT staff that there's an issue, while logging the ticket into our system. We support several locations scattered across the county, and may not always be in the office to receive a call. You can call the helpdesk at (540) 661-5443 to log a ticket as well. Helpdesk business hours are Monday - Friday 8:00 a.m. - 5:00 p.m.