How does Smart911 work?

Citizens can log into to create their Safety Profile.

Smart911 allows citizens to provide the additional details that 911 call takers may need in order to assist them during an emergency. When you dial 911 today the information received by the 911 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 911 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 911 are immediately available in the event you cannot verbally provide them.

What is a Safety Profile?

A Safety Profile is a set of information about an individual, or a household. Information can include details about all members of the household, all phone numbers (mobile, landline, or VOIP), and all addresses including home, work, and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets, and even emergency contacts.

Who should create a Safety Profile?

Anyone can create a Safety Profile. Those that are especially encouraged to register are people with medical or disability information. Wireless phone users should also register as wireless phone calls to 911 only provide a general location of the caller, not an exact address. Registering your home, school, and work addresses (including apartment and room numbers) can help responders locate you more easily.

How long does it take to Create a Safety Profile?

Setting up a profile can take as little as 10 minutes, depending on how much information you wish to provide. You can always go back and update existing, or add additional, information to your profile.

Is there a cost to register for Smart911?

There is no fee to create a Safety Profile with Smart911.

Can I register my family members?

You are encouraged to create a Safety Profile that includes everyone in your household. You can also create Safety Profiles on behalf of elderly parents, or those with disabilities, designating yourself as the primary contact.

What if English is not my primary language?

You can create a Safety Profile in multiple languages and specify your primary language. When your profile displays at the 911 Center it will be translated back into English. If an interpreter is required, the 911 Call Taker will be able to see which language you designated as your primary language.

Once I have registered do I need to do anything else?

The more up-to-date your information is, the better. Smart911 prompts registered users to verify their information every six (6) months. However, you should update your profile anytime there is any change to your information.

Is my information secure?

Smart911 utilizes the latest in physical and computer security technologies and conducts regular audits to ensure all information held in Smart911 is kept secure, and only made available to 911 and field responders when you call 911.

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